In September 2014, Microsoft did something very uncharacteristic: Not only did it introduce the new Windows 10 operating system — it invited people to try out the extremely unfinished operating system, a full year and a half before it would hit store shelves.
Over the past two decades, Windows has been developed in a near-total vacuum. Only Microsoft employees saw the new version in the works until it was almost ready to hit store shelves — “We would go for years before we would show our product to the world,” Karagounis tells Business Insider.
In early 2014, recognizing that Windows 10 was a major inflection point for the company under new CEO Satya Nadella, the pair went to Windows boss Terry Myerson and his executive team. This time, they suggested, Windows users should “come along for the journey” with product engineering, Karagounis says.
By September 2015, 7 million people had signed up with the program; there are over 10 million Windows Insiders today, across Windows 10 PCs, tablets, and smartphones. About a year ago, Aul stepped down from his role as leader of Windows Insider to focus on his product duties, making way for fellow Windows veteran Dona Sarkar to take over.
Now, as Microsoft prepares to release the Windows 10 Creators Update, a major free upgrade coming on April 11th, Sarkar says that the Insider program is playing a key role in the future of the operating system. The motto within Windows Insider, Sarkar tells us, is that these power users are “the millions who represent the billions.”
“[Windows Insider] is actually changing the way we build and change Windows,” Sarkar says.
‘More than a beta testing program’
“Some people have beta testing programs,” Karagounis says. “We have more than a beta testing program; we have a whole community.”
The way Windows Insider works is simple: Go to the Windows Insider website with your PC or tablet and sign up, though Microsoft suggests not using any computer you’ll have to use every day, just in case a new build of Windows breaks things. Then, in your Windows 10 settings, you’ll be able to choose the “fast ring” or the “slow ring.”
On the fast ring, Sarkar says, you’ll get a new version of Windows mere days after the Microsoft team finishes it and it goes through some basic testing. On the slow ring, you’ll get something a little more stable, a little less frequently. Either way, it’s speedier than waiting a year or two between major Windows releases.
“Now, technically, we release Windows every week,” says Sarkar.
Sarkar refers to the practice of running Windows Insider as “Insidering,” and it revolves around the Feedback Hub app. It’s become a community unto itself, Sarkar says, with Insiders offering “lovely, really detailed” suggestions on everything from the opacity of the Start menu, to the placement of the “Save” button in the new Paint 3D app.
‘Because that’s what you should do’
Sarkar says that Microsoft has totally revamped its engineering culture around the Windows Insider program: She met with a bunch of Windows product managers recently, she said, and every single one of them told her that they were holding off on making more decisions until more Insider feedback comes in.
And it’s a two-way street, Sarkar says. Every team within the larger Windows organization now has a “community champion” — a Microsoft engineer, given a mandate to work with the Insider community on a specific topic, based on their knowledge and interests, from gaming to programming to the Windows Store app market.
For example, Sarkar says, a visually impaired Windows programmer is working with Insiders as one of those “community champions,” to gather feedback on Windows 10’s accessibility features and bring it back to the team.
“We try to mirror our Insider community with our community within,” says Sarkar. “Because that’s what you should do.”
To Sarkar’s mind, this approach is especially important now, with the Windows 10 Creators Update. Past versions of Windows have focused on a very straightforward computer experience, basically for people who sit down and type. With new apps like Paint 3D, and new stylus features to go with it, Microsoft is courting creative and artistic types.
“This is an update for people who aren’t like Windows engineers,” Sarkar says.
‘The biggest fans of Windows I’ve ever seen in my whole life’
The Windows Insider model has been enough of a success that it’s being emulated across the rest of Microsoft. Office Insider and Xbox Insider both launched recently, giving similar levels of pre-release access to dedicated fans.
Windows Insider itself just this past week expanded into letting corporate customers into the program, so they can give their own brand of feedback on the future of Windows 10. The goal, Sarkar says, is to just keep talking to Windows users and hear what they have to say.
This level of openness has won the Windows Insider team a certain level of celebrity within the Microsoft fan community, around the globe. Now, when Sarkar wants to tease a new build of Windows 10 coming down the pipeline, she hides the version number in a photo on her Twitter account, as kind of game with Insiders.
— Dona Sarkar (@donasarkar) March 21, 2017
Windows Insider fans even created their own mascot, the “ninjacat,” which Microsoft has readily adopted as the officially-sanctioned mascot of Windows 10, at least amongst employees.
All in all, Sarkar says, it’s a level of enthusiasm for Microsoft and Windows that she’s never felt before, but that she’s more than ready to accept, even as the ranks of the Windows Insiders continue to grow.
“I tell everyone, I’ve been waiting around 12 years for this,” Sarkar says. “These are the biggest fans of Windows I’ve ever seen in my whole life.”
Karagounis is no less excited, but a little more muted: “I probably had more modest plans for the program,” he says.